Our Policies

Upon enrolling for a class with Act First CPR Training Services, a student is considered responsible for ensuring they are enrolled into the correct class. Please be sure you have read carefully our class descriptions, confirmed with employers/schools which training is needed, and/or contacted Act First CPR Training Services for any further questions.

By enrolling online, a student agrees to our terms & conditions listed on this policies page and on the scheduling site.

In order to reserve/guarantee your spot in class, full payment must be made online here.

Act First CPR Training Services asks enrolled students to please arrive to class at our location (11 Memorial Drive, Plymouth, MA) 10 minutes prior to class start-time. Classes are to begin promptly.

Enrollment & Class Policy

Cancellation & Refund Policy

Act First CPR Training Services (Brianna) understands life can get busy and circumstances arise! In the event of an enrolled student (whether for individual or group training) needing to reschedule or cancel a class with Act First CPR Training Services, please read carefully and agree to the cancellation & refund policy as follows:

Brianna requests enrolled students to reschedule or cancel a class at least 48 hours (2 days) before the scheduled class time. This will give time for the class to fill. This communication of rescheduling/cancellation must be via text/voicemail or email (5087434936 or actfirstcpr.info@gmail.com), and must also be confirmed by Brianna.

If a student communicates a cancellation at least 48 hours (2 days) before the scheduled class time, a full refund will be processed.

Should the student wish to reschedule in advance, the student will have the opportunity to enroll in the next available class up to 3 months from the original class date. If this is not accomplished within 3 months, no refund will be provided and the student will be asked to pay full price for new enrollment.

If a student communicates cancellation WITHIN 48 hours (2 days) of the scheduled class time, an 80% refund will be processed.

Should the student wish to reschedule WITHIN 48 hours, they will have up to 3 months from the original class date to enroll in the next available class. If this is not accomplished within 3 months, no refund will be provided and the student will be asked to pay full price for new enrollment.

NO refund will be processed if a student communicates cancellation on the DAY OF the scheduled class time.

Should the student wish to reschedule on the DAY OF the scheduled class time, they will have up to 3 months from the original class date to enroll in the next available class. If this is not accomplished within 3 months, no refund will be provided and the student will be asked to pay full price for new enrollment.

If a student DOES NOT communicate or DOES NOT show up for the scheduled class, NO refund will be processed. A student will be asked to pay full price for new enrollment.

Act First CPR Training Services reserves the right to cancel or reschedule classes at their discretion.

Should Brianna cancel a class due to sickness/inclement weather, Brianna will allow the student to reschedule for the next available class up to 3 months from the original class date OR will provide the student with a full refund. A full refund will be provided if the student cannot enroll in a class within 3 months from the canceled class date.

Please email Act First CPR Training Services at actfirstcpr.info@gmail.com for any questions or concerns.

FAQs

  • The type of training you would need is dependent on what you are planning to use your certification for.

    If you plan to use your certification for a job/work safety requirement, then it is recommended that you confirm with your employer/school before you enroll for a class. This way you are enrolling in the correct class type!

    Feel free to contact Brianna for more guidance at actfirstcpr.info@gmail.com.

  • Brianna is a certified, independent CPR instructor who can offer American Heart Association (AHA) and Health and Safety Institute (formally, American Safety & Health Institute (ASHI)) certifications.

  • Electronic certifications (e-cards) are issued in 1 to 2 business days after successful course completion. All cards are digital and are delivered to the email that was provided by you during class time.

  • The BLS course is a CPR and AED training course for the healthcare provider. The certification provided by this course is required for any individual who works or is planning to work in a healthcare/medical setting.

    While, the CPR/AED course is for anyone with little-to-no medical experience/knowledge. The certification provided by this course is typically used for those who work in any other non-medical work setting. Or is used for anyone who is interested to learn CPR and AED use!

  • All certifications are valid for up to 2 years. You are responsible to maintain your certification. It is recommended to complete a renewal course well ahead of time or within the 30-day range of the card’s expiration date.

  • The e-cards can be traced and retrieved online if lost. For a lost AHA e-card, visit https://ecards.heart.org/student/myecards and search for e-card using your name and email used in class enrollment. For an HSI e-card, reach out to Brianna and she can resend your card to your email.

    If you have further questions/need help, email Brianna at actfirstcpr.info@gmail.com.